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OUR PROCESS

Expert planning. Thoughtful engineering. Passionate construction. All of these things are needed to help deliver the best experience to all of our customers. Whether it's being guided through our showroom by a dedicated salesperson, you welcoming one of our technicians into your home for an in-person consultation, or carefully planning, engineering, and construction of your custom smart home solution, we take pride in providing the best service possible. From start to finish, you can expect nothing but an exceptional experience from all of us at Bjorn's every time.

Home & Plan Evaluation

It starts with our first meeting with you, the customer, when we’ll discuss exactly what it is that you are looking to accomplish and what it might take to do so. Then, if it’s an existing home or one that’s currently under construction, we’ll do a physical walk through of the property to let us see firsthand the space in which we’ll be installing the system. If the home is still in the blueprint phase, we encourage you to let us see the blueprints as early as possible. Often we can make suggestions for changes that will cost a lot less to do on paper than in wood and drywall. There is a minimal $99.99 charge for an existing home walk through by one of our highly trained experts, refundable with project completion. It’s a necessary step in the process of discovering your needs, requirements, and system possibilities, so don’t hesitate to contact us even if you’re just starting to think about putting a system in your home.

Design & Engineering

After we’ve gone over all the system, and install-related particulars, we’ll put together a comprehensive proposal covering what we intend to do and the costs. Of course, we won’t just plop the proposal on the desk and expect a yes or no answer. We’ll go over the entire package with you and work with you to make any changes that might be necessary to provide a system that’s the perfect one for your home.

Acceptance of Proposal

Once you accept the proposal and provide the appropriate deposit, the Project Management team will take over. The PM is responsible for managing all communication, documentation and coordination on a project from design to installation of home automation, lighting control, window treatments and whole house audio/video systems as specified on project design documentation. One of their many duties includes staging the equipment for your installation in our warehouse so it’ll be ready when the time comes for the installers to do what they do best — install the equipment.

Pre-Wire & Installation

If your home is under construction, we’ll run wires and cables to various locations in your home during the building phases before the walls have been closed in. (Doing this prior to the drywall going up is a huge time and cost saver!) If your home is already built, we’ll use plenty of imagination and elbow grease to run the wires where they’re supposed to go without being visible.

Finish Out & Programming

Once all the wiring is completed and the walls are closed in, we’ll put in the fun stuff, such as the in-wall speakers and the flat-panel TVs on the wall. We’ll mark and bundle the connecting cables, and we’ll program the remote controls or the automation system.

Demonstration

After the installation and finish-out is completed, Bjorn’s installation team will demonstrate the system and educate you and your family on how to use and enjoy the system. But our involvement doesn’t end there. We’re always just a phone call away to provide on-going support for any service needs — or if you simply forget how to do something.